We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Araba24's avatar
Araba24
New member | Level 2
8 months ago
Solved

How can I receive a refund for an account I can't access?

I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and refund me for the last bill? Thanks
account access
Refunds
  • Rich's avatar
    Rich
    8 months ago
    Araba24 wrote:
    How can I contact Dropbox to close the account and refund me for the last bill?

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

9 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for your post, Araba24.

     

    Was the Dropbox account upgraded via www.dropbox.com? Or was it done on iTunes/Google Play? 

     

    Let me know and we can go from there.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 months ago
    Araba24 wrote:
    How can I contact Dropbox to close the account and refund me for the last bill?

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • Araba24's avatar
    Araba24
    New member | Level 2
    8 months ago
    Thanks Rich, I was able to contact them. I’ll officially accept this solution if I’m able to get the issue fully resolved!
  • Araba24's avatar
    Araba24
    New member | Level 2
    8 months ago

    Nancy  is there anything else that you need from me to be able to help me with issue? Thank you

  • Araba24's avatar
    Araba24
    New member | Level 2
    8 months ago

    Hi Nancy, never mind, I resubmitted a ticket and got this resolved. Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Glad to hear that, Araba24! For anything else, we’ll be right here.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions