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How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub.
It has only recently renewed but as my work situation has chan...
Thanks for posting your question to our Community, Measle.
Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.
It works for existing users, just not the ones that have already purchased their plan.
Let me know if you have any questions.
It's my first time using it, but I keep getting the following error.
" Cash codes are not applicable. Please contact your sales team for more information."
What kind of error is this?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Janny_, can you check your plan page and let us know what kind of plan you're signed into?
Are you on a paid subscription?
Hello, I'm facing the same ("cash codes are not applicable") problem. I was using Dropbox Plus until yesterday, but that plan ended and I'm now using Basic.
- Megan
Hey remin, let's check together and see what we can find!
Just to make sure we're on the same page here, would you mind checking your account's plan page, to make sure that it's downgraded?
Also, if you check the terms of the promo on your end, do you see an expiration date? That is if you have a way to check.
Thanks for reply!
My account's plans page says Dropbox Basic. I'm looking at these 3 pages and it seems they don't have an expiration date.
- https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?locale=en
- https://www.dropbox.com/lp/adobe?_tk=bd_adobe_pro_cc&partner=dropbox
- https://www.dropbox.com/buy/plus?code=ADOBECC&_tk=bd_adobe_pro_cc
It's a basic plan !
- Megan
Hey all, thanks for reporting this to us!
I did some digging on my end, and I'm afraid that it seems our Adobe promotion is no longer active, and has expired mid-October.
If you need further help, let us know.
Why is the promotion still active then? I don't see any expiration date. Can you provide proof that it is expired? Here is a screen shot of the promotion, active as of moments ago.
