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Measle's avatar
Measle
Helpful | Level 6
2 years ago
Solved

How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has chan...
billing
Payments
Promotions
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for posting your question to our Community, Measle.

     

    Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.

     

    It works for existing users, just not the ones that have already purchased their plan.

     

    Let me know if you have any questions.

remin's avatar
remin
Helpful | Level 5
2 years ago

Hello, I'm facing the same ("cash codes are not applicable") problem. I was using Dropbox Plus until yesterday, but that plan ended and I'm now using Basic.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey remin, let's check together and see what we can find! 

 

Just to make sure we're on the same page here, would you mind checking your account's plan page, to make sure that it's downgraded? 

 

Also, if you check the terms of the promo on your end, do you see an expiration date? That is if you have a way to check. 

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