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Forum Discussion

Measle's avatar
Measle
Helpful | Level 6
2 years ago
Solved

How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has chan...
billing
Payments
Promotions
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for posting your question to our Community, Measle.

     

    Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.

     

    It works for existing users, just not the ones that have already purchased their plan.

     

    Let me know if you have any questions.

anikin's avatar
anikin
Helpful | Level 5
2 years ago

I have adobe subscription, and they have an offer to get dropbox at 50% off. I've decided to take advantage of this offer.

 

 

After I click "Redeem Offer", I get an error — "The cash code can’t be applied, please contact sales for more information.".

 

And I contacted support, explained the situation to them and they just ended the chat with me and turned off the ability to send messages them!

"In this case I will need to redirect you to submit a Help Request to our Support team. Apologies this wasn't something I was able to assist with further as we're mainly here to guide on our Plan offerings, but our dedicated Support team specialize in troubleshooting and will get this sorted for you as soon as possible. You can contact them here: dropbox.com/support Thanks and take care!"

 

Ok, I go to dropbox.com/support, and what do I see?

 

It's a joke? Are you kidding me? I want to give you my money and become a customer, but you're mocking and laughing at me.

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi anikin, thanks for bringing this to our attention.

     

    Are you using a brand new Dropbox account, or an existing account?

     

    What do you have currently on this page?

     

    This will help me to assist further!

    • anikin's avatar
      anikin
      Helpful | Level 5
      2 years ago

      I am trying to use my clean account without subscription, I am trying to open offer link to a new clean browser (install firefox) without account. I try to open offer link to incognito in my Safari browser. With all these ways I got error "The cash code can't be applied, please contact sales for more information.

      Here offer link from Adobe — https://www.dropbox.com/lp/adobe?_tk=bd_adobe_pro_cc&

       

       

    • anikin's avatar
      anikin
      Helpful | Level 5
      2 years ago

      Jay  Any updates? No one's answering. Looks like I need to find another cloud storage service.

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi everyone, 

         

        Just so you know, our team is looking into it.

         

        We’ll let you know as soon as we have any updates.

         

        Thanks for being patient with us.

         

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