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Forum Discussion

Measle's avatar
Measle
Helpful | Level 6
2 years ago
Solved

How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has chan...
billing
Payments
Promotions
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for posting your question to our Community, Measle.

     

    Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.

     

    It works for existing users, just not the ones that have already purchased their plan.

     

    Let me know if you have any questions.

remin's avatar
remin
Helpful | Level 5
2 years ago

Supplementary Info

I received the following response from Adobe's X account:

https://x.com/AdobeCare/status/1849087138572194050

> Hi there! We're here to help. It seems like the issue you’re experiencing is related to a cash code, which is managed by Dropbox. We recommend contacting Dropbox support directly for assistance with this matter. Feel free to reach out if you have any questions.

remin's avatar
remin
Helpful | Level 5
2 years ago

Hi, I reported the issue here previously.

 

To finish my work, I purchased Dropbox Plus yesterday at no discount.
If the discount returns, it will hopefully apply to past purchases too...

 

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