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How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub.
It has only recently renewed but as my work situation has chan...
Thanks for posting your question to our Community, Measle.
Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.
It works for existing users, just not the ones that have already purchased their plan.
Let me know if you have any questions.
Iāve been trying to get this working now for over 2 weeks. I have lost count how many times Iāve started a chat with sales. I have a basic account. It wonāt work. Made a new account using a different browser. Still wouldnāt work. Contact Dropbox via chat. They couldnāt tell me why it wasnāt working. They told me to got to Adobe. Contacted adobe via DM on X.com. They also confirmed they getting the same error. They didnāt understand why. So advised me to go back to Dropbox and asked that I let them know how Dropbox respond. Dropbox sales chat suggested that it may have expired but they didnāt know. I responded to my Adobe DM messages. This back and forth has continued. Adobe have stopped responding to my DMs. Itās really frustrating that you canāt contact anyone in Dropbox tech support if you have a basic account.
ā¦even if its stopping a customer giving them money. The online chat is only for sales. At the very least you would think that the person on sales chat would be able to forward the call on to a tech support person. Frustrating. So thatās the craic.
Exactly what happened to me. Very disappointing.
- DBX_Pedro
Community Manager
Hey everyone,
Thanks for getting in touch. We understand your concerns about the promotion details, and our team is looking into it.
We'll let you know as soon as we have more information.
Thanks for your patience.FYI:
This is what was advised less than an hour ago... So Dropbox seems to have two streams:
- There still is a valid discount, but as a Plus user you have to have a very long breath to get what they promise you to give
- There was a discount, but that suddenly expired
For such a huge company, making such a mess of this situation. How hard can it be to solve this? Imho you don't offer something quit valuable for a large user group, and then withdraw when someone wants to make use of the offer.
- DBX_Pedro
Hi everyone,
Weāve made some improvements to the redemption link.
Can you please check it one more time?
Just let us know if itās working.
Thanks.
Dear Dropbox,
What is wrong with you?
I have multiple chats going with Dropbox support - one person said the deal expired last year. The other person said it IS still going and for me to downgrade to Basic and that all my 600GB files will still be there. How can they be? Basic only has 2GB storage.
Disappointed in Dropbox on this one. š
- Walter
Dropbox Community Moderator
Hey notfunnotworthit - thanks for flagging this with us.
Could you share your ticket ID for your chat interaction(s) with us so that we can look it up in our system?
As for your files that are stored in Dropbox, indeed they'd still be there even if you downgrade your account temporarily at some point.
Hello Pedro, thanks for your reply.
Any updates on this issue? I was about to redeem my 50% off offer but stumbled on the same problem everyone here is talking about, 4 months later. I have been paying for DropBox Plus for a year or two now and since I'm currently seeking employment it would be a much appreciated discount.- Megan
Hey FlavioMark, thanks for posting here today!
What steps do you follow on your end, when trying to redeem your offer?
Does the info shown here help at all?
Let me know more, and we'll take it from there!
