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Forum Discussion

Measle's avatar
Measle
Helpful | Level 6
2 years ago
Solved

How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has chan...
billing
Payments
Promotions
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for posting your question to our Community, Measle.

     

    Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.

     

    It works for existing users, just not the ones that have already purchased their plan.

     

    Let me know if you have any questions.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hey everyone,

 

Thanks for getting in touch. We understand your concerns about the promotion details, and our team is looking into it.


We'll let you know as soon as we have more information.


Thanks for your patience.

notfunnotworthit's avatar
notfunnotworthit
New member | Level 2
11 months ago

Dear Dropbox,

What is wrong with you?

I have multiple chats going with Dropbox support - one person said the deal expired last year. The other person said it IS still going and for me to downgrade to Basic and that all my 600GB files will still be there. How can they be? Basic only has 2GB storage. 

Disappointed in Dropbox on this one. 🙃

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey notfunnotworthit - thanks for flagging this with us.

    Could you share your ticket ID for your chat interaction(s) with us so that we can look it up in our system?

    As for your files that are stored in Dropbox, indeed they'd still be there even if you downgrade your account temporarily at some point. 

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