Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Measle's avatar
Measle
Helpful | Level 6
2 years ago
Solved

How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has chan...
billing
Payments
Promotions
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for posting your question to our Community, Measle.

     

    Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.

     

    It works for existing users, just not the ones that have already purchased their plan.

     

    Let me know if you have any questions.

FlavioMark's avatar
FlavioMark
New member | Level 1
10 months ago

Hey Megan , thank you for the reply.

I have simply followed the link you sent and after clicking on Redeem Offer, I get a message saying I already have Dropbox Plus. That's it.

It takes me to the page showing all plans, as if I was intended to upgrade to get the offer. However I don't want or plan to upgrade, since I already have DB Plus and am happy with it, but since I pay for Adobe CC as well, it would be great to have the 50% off.

Like

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey FlavioMark!

    Since your existing account is already on the Dropbox Plus plan, I'm afraid that it's not possible to claim the promotion. 

    That said, if you happen to have another Dropbox account that is on the free plan and you're up for it, at some point in the future before the promotion expires, you can try to redeem it.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!