Forum Discussion

ritesh369's avatar
ritesh369
Explorer | Level 3
2 years ago

How can I remove my credit card from Dropbox, after downgrading my account to Basic?

Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card...
billing
downgrade
Dropbox Basic
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ritesh369, and welcome aboard our forum. 

 

First off, can you send a screenshot of what you see on your Plan page here? 

 

I’d also like one more screenshot of your "Manage account" section (while hiding your payment details). 

 

We’ll go from there.

ritesh369's avatar
ritesh369
Explorer | Level 3
2 years ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, ritesh369! Can I log a ticket for you and check this further?

    • ritesh369's avatar
      ritesh369
      Explorer | Level 3
      2 years ago

      Hey Nancy,


      If logging ticket will escalate this issue and resolve it then please go ahead and log the ticket. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi ritesh369, I've opened a ticket for you, please could you reply to it as soon as possible!

    • CameronSuthe's avatar
      CameronSuthe
      New member | Level 2
      8 months ago

      Hey nancy same thing is happening with my account

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Hi CameronSuthe! Hope you're doing well. 

        Can I message you to the email address you’ve linked to your Community profile here? I can further assist you this way.

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