Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
How can I switch from a team account to an individual plan?
Is it just me, or are there so many barriers to moving from a 3-user account to a 1-user account that I just end up paying 3x more than what I should be paying becuase it is so impossible to understa...
OK, this has been a really weird journey, but ultimately, it seems like I will be getting a pro-rated refund for the previous plan, and I am now on the Essentials plan. So I guess, case closed!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi KeenanWellar, currently, there isn't an option for an individual plan with 5 TB of quota. Dropbox Professional has 3 TB of quota, but with an optional add on, you can increase it by 1 TB.
Are you looking to use a Dropbox team plan, but with only the price of one license instead of the minimum of 3 licenses?
Like I said, this is incredibly hard and confusing. I would like 5TB for one user. I have wasted probably $1000 over the past three years on 3 users and 15TB because it's so impossible to figure this out and the scary messages of what will happen with a "downgrade" is so dissuasive that your customers become paralyzed.
- Jay
We appreciate the feedback on this matter. Currently, there isn't a personal plan for a single user with 5 TB of quota.
If you have any further queries, feel free to message back.
- And on it goes...flexible digital storage solutions from 1997 👎
So, I tried to play along with all of this, and here is what is happening: I was already overpaying $900 for $300 of service (three users and 15TB when I need only one users and 5TB) because you don't offer a way to go down to one user without cancelling. I tried to understand (because you'd think there must be a way) to make this happen. I could not understand it so got forced into another year (in June). So I got back at it trying to figure it out in August. I try following all of the instructions and decide to trust in Dropbox when they say to cancel what I have and I can "downgrade" to an individual plan. But now I find out that this means I have kissed away the $900 and now I have to pay at least another $300, just to have one user and 3TB?!? Do I have that right?!?
OK, this has been a really weird journey, but ultimately, it seems like I will be getting a pro-rated refund for the previous plan, and I am now on the Essentials plan. So I guess, case closed!
