Forum Discussion

Misty3's avatar
Misty3
Explorer | Level 3
3 years ago

How do I cancel my deceased mother's account and get a refund?

My mom passed away in October and my dad just got a charge on a shared card. We can't find any information on her account and she doesn't have the app on her phone. We would like to cancel the accoun...
billing
cancellations
Payments
Refunds
Misty3's avatar
Misty3
Explorer | Level 3
3 years ago

Yes, that would be great. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Misty3, I just sent you an email.

 

I'll see you there, cheers!

  • Misty3's avatar
    Misty3
    Explorer | Level 3
    3 years ago

    Ok - I got the email and confirmed it was me...I have "Leveled up" a couple of times for responding and starting a discussion, but I haven't actually gotten any help or an answer. I don't have dropbox and I hate that my mom did. Now, since no one really seems to want to help, my dad is probably just out $126.35. 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Misty3, I just responded back to our email. 

       

      Did you have a chance to review it? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!