Forum Discussion

joeynpage's avatar
joeynpage
Explorer | Level 4
2 years ago

How do I cancel my paid subscription without access to the email?

Hello Dropbox Community,   I cannot cancel my subscription. Therefore I had to create another free account to get help. Unfortunately with the free account I only have access to the chatbot and f...
Account Settings
billing
cancellations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @joeynpage , welcome to our Community!

 

I'd be happy to help, however in order to do this, I'd need some sensitive billing info.

 

I think it'd be a better idea to reach out via email, don't you think?

 

Let me know, and I'll open a ticket on my end for you! 

  • joeynpage's avatar
    joeynpage
    Explorer | Level 4
    2 years ago

    Hi Megan!

     

    You are a life saver 🙂

     

    My email is [email removed as per Community Guidelines]

     

    I really appreciate your help!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I just sent you an email @joeynpage, I'll see you there!

  • Danika's avatar
    Danika
    New member | Level 2
    2 years ago

    Hi Megan, I hope you are well. 

    We are experiencing a similar issue. A previous employee signed up to Dropbox using the company Credit card but the account is no longer in use. The email address that was used to sign up is no longer active and we can not login to the Dropbox account to cancel the subscription. Could you please assist with logging a ticket for this? I have tried everything and would like to stop the charges urgently. Please let me know how I can send you my email address. Your help is truly appreciated! 

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi Danika ,

       

      It would be necessary to have the billing information in order to assist you. 

       

      Can we reach out to you via the email associated with your account?

       

      Then a ticket can be opened.

      • Danika's avatar
        Danika
        New member | Level 2
        2 years ago

        Hi Pedro, 

        Thank you for your response. 

        The email address associated with the account is no longer active. However, I can provide you with all other bililng information. 

        My email:[removed as per Community guidelines]

        Thank you so much 

  • marshall621's avatar
    marshall621
    New member | Level 2
    2 years ago

    I'm having a similar problem. Can someone help me? The e-mail with my account doesn't exist, but I keep getting billed. I can give my billing my info. Please contact me at [removed per Community Guidelines]

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey @marshall621! If you check your bank statement, are those Dropbox charges linked to iTunes/Google Play, as well? 

       

      If not, then we can go ahead and log the ticket for you.

      • marshall621's avatar
        marshall621
        New member | Level 2
        2 years ago

        On my credit card statement it says 'DROPBOX*[removed per Community Guidelines]....SAN FRANSICO CA

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