Forum Discussion

joeynpage's avatar
joeynpage
Explorer | Level 4
2 years ago

How do I cancel my paid subscription without access to the email?

Hello Dropbox Community,   I cannot cancel my subscription. Therefore I had to create another free account to get help. Unfortunately with the free account I only have access to the chatbot and f...
Account Settings
billing
cancellations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @joeynpage , welcome to our Community!

 

I'd be happy to help, however in order to do this, I'd need some sensitive billing info.

 

I think it'd be a better idea to reach out via email, don't you think?

 

Let me know, and I'll open a ticket on my end for you! 

joeynpage's avatar
joeynpage
Explorer | Level 4
2 years ago

Hi Megan!

 

You are a life saver 🙂

 

My email is [email removed as per Community Guidelines]

 

I really appreciate your help!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email @joeynpage, I'll see you there!

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