Forum Discussion

joeynpage's avatar
joeynpage
Explorer | Level 4
2 years ago

How do I cancel my paid subscription without access to the email?

Hello Dropbox Community,   I cannot cancel my subscription. Therefore I had to create another free account to get help. Unfortunately with the free account I only have access to the chatbot and f...
Account Settings
billing
cancellations
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Danika ,

 

It would be necessary to have the billing information in order to assist you. 

 

Can we reach out to you via the email associated with your account?

 

Then a ticket can be opened.

Danika's avatar
Danika
New member | Level 2
2 years ago

Hi Pedro, 

Thank you for your response. 

The email address associated with the account is no longer active. However, I can provide you with all other bililng information. 

My email:[removed as per Community guidelines]

Thank you so much 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Reached out to you via email and I will follow up with you there, Danika. 

    • joeynpage's avatar
      joeynpage
      Explorer | Level 4
      2 years ago

      Thank you Pedro. I also gave Megan the same info.

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