How do I cancel my subscription?

Hey there NeilPresland, thanks for reaching out to us on the Dropbox Community. I moved your post to this thread where others have also asked a similar question.

As mentioned previously, due to account-specific info needed on this matter, I'd recommend submitting a Help Request using this links from an incognito window (without signing in) and filling out the details asked for. 

If you have any trouble along the way or any additional questions, just give us a nudge. Thanks!

I need to comunicate with a human!!

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jibbman7 wrote:

I need to comunicate with a human!!

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You can find the support options that are vailable to you on the Support page. Only customers on the Business Advanced plan have access to phone support.

• https://www.dropbox.com/support

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Canceling my subscription

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Refer to the following help article, and reply back with any questions you have.

• https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription

I would like to find out how to cancel a Dropbox subscription. The problem is, the person who had the account, left the company last year and we do not have the email address or password to the account. We're still being charged for the account, however no one is using it. How can I cancel this account and stop it from being charged to the credit card?

Hey dhj, welcome to the Dropbox Community! I moved your post to this thread, to keep similar concerns together for troubleshooting purposes. 

In general, you can cancel a subscription by following these steps. 

However, if you have any trouble or you'd like to look into this a bit further, you can reach out to our Support team regarding this from here via an incognito window (without signing in) and they'll be able to look into this with you.

Let me know if you have any other questions!

I setup a trial business account when trying to convert my business online due to Covid-19. Unfortunately, my online transition is just not feasible, however I forgot to cancel the trial account and have now just been charged $99 by Dropbox. This is really unfortunate given that my current earning capacity is zero. I am trying and failing to get in touch directly with Dropbox to ask if they can cancel my subscription and offer me a refund at this time, given the terrible circumstances that I am in. Any advice as to how to make direct contact with this company??? Thanks.

Hi Bails88; welcome aboard and sorry to hear you're having issues with this.

As your query echoes this discussion, I moved your post under this thread.

Whenever you get the chance, please take a look and let us know if you have any follow up questions. 

Thanks! 

Cancel my account

I have a Dropbox Plus account that I'm desperately trying to cancel.

It was required for a job. I downloaded the app and subscribed Dropbox on my iPhone.

I still have the subscription, but switched to an Android over a year ago.

I don't have internet access at home, and I'm trying to cancel using my phone. I followed the instructions provided by Dropbox, but to no avail.

Any suggestions would be appreciated.

Hi, 

As you upgraded via your iPhone you need to cancel via iTunes - the same as all in app upgrades made via the iOS Store.