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Caldon's avatar
Caldon
New member | Level 2
2 years ago

How much quota do I have on my account?

I can't contact Dropbox to ask them to correct an error they made, because they don't accept contacts from Basic (free) accounts. I had 107GB of total storage space. Consisting of 2GB free Basic ac...
Dropbox Basic
FAQ
Promotions
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Caldon, thanks for bringing this to our attention.

 

The email you received wouldn't have the correct information about the exact level of quota on your account.

 

You'll be able to see the correct amount on this page.

 

If you have any further queries, feel free to message back.

Caldon's avatar
Caldon
New member | Level 2
2 years ago

Jay, Thank you for your prompt and courteous reply.

The link you provided, shows the problem I'm experiencing. It indicates I have only 2GB of storage. It should show that I have 7GB of storage. On 4-6-2024, I entered a coupon code, provided by my Quicken subscription, which provided 5GB of storage, for a 1 year period. On that day, Dropbox indicated that I had 107GB of storage. On 5-6-2024, my 100GB of trial storage expired, leaving me with 7GB of total storage. The next day, on 5-7-2024, Dropbox shows that I now have only 2GB of storage. My 1 year of 5GB storage (that I activated on 4-6-2024) has somehow disappeared. How do I get my 1 year of 5GB storage restored?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you attach a screenshot showing the referrals page, which shows exactly when a promotional offer has been activated on your account?

    • Caldon's avatar
      Caldon
      New member | Level 2
      2 years ago

      Jay, Perhaps you've confused me with another support request, I never claimed to have referred anyone.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I understand that, there's no mistake. The referrals page directly shows how much quota you've earned through referrals, and also promotional offers such as the Quicken offer.

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