Forum Discussion

Caldon's avatar
Caldon
New member | Level 2
2 years ago

How much quota do I have on my account?

I can't contact Dropbox to ask them to correct an error they made, because they don't accept contacts from Basic (free) accounts. I had 107GB of total storage space. Consisting of 2GB free Basic ac...
Dropbox Basic
FAQ
Promotions
Storage space
Caldon's avatar
Caldon
New member | Level 2
2 years ago

Jay, Perhaps you've confused me with another support request, I never claimed to have referred anyone.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I understand that, there's no mistake. The referrals page directly shows how much quota you've earned through referrals, and also promotional offers such as the Quicken offer.

  • Caldon's avatar
    Caldon
    New member | Level 2
    2 years ago

    The Quicken promotional offer I've been using since Feb 2000 is not listed on my referral page. I have activated it every year since Feb 2000. Today, I attempted to re-submit the Dropbox coupon code provided by Quicken in hopes that it might re-establish my vanished 5GB of storage. However, when I submitted the code, Dropbox responded with "The code you entered has already been used". Btw, my Dropbox Windows app is still indicating that I have 107GB of storage. I suspect it just hasn't updated, it should be indicating 7GB.

    Do you have any idea why Dropbox is no longer showing any record of the 5GB of storage Quicken has provided every year for the past 4 years? Actually, I don't know if it was ever shown on my Referrals page, because I never had a reason to look. Has Quicken dropped their Dropbox offer, but have yet to remove it from their account support page???

    Attached are pics of: my Referral page; How I redeem my 5GB space via Quicken; How Dropbox replies after I today entered the coupon code provided by Quicken; My Dropbox Windows app still showing 107GB storage. I have cropped out all identifying data. If you require the identifying data, please provide an email address I can send it to.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the additional info and the screenshots, Caldon.

       

      Quicken coupons also expire, though. When did you receive this coupon?

      • Caldon's avatar
        Caldon
        New member | Level 2
        2 years ago

        This coupon is shown on my Quicken account management page, as of a few minutes ago. (Redacted screen shot attached)

        I feel the key to my issue is that, the day following the expiration of my 100GB HP trial offer, my Dropbox storage capacity dropped by 105GB, rather than 100GB. It appears that the expiration of the 100GB HP trial offer, triggered an inadvertent removal of all offers that were applied to my Dropbox account.

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