Forum Discussion

Caldon's avatar
Caldon
New member | Level 2
2 years ago

How much quota do I have on my account?

I can't contact Dropbox to ask them to correct an error they made, because they don't accept contacts from Basic (free) accounts. I had 107GB of total storage space. Consisting of 2GB free Basic ac...
Dropbox Basic
FAQ
Promotions
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional info and the screenshots, Caldon.

 

Quicken coupons also expire, though. When did you receive this coupon?

Caldon's avatar
Caldon
New member | Level 2
2 years ago

This coupon is shown on my Quicken account management page, as of a few minutes ago. (Redacted screen shot attached)

I feel the key to my issue is that, the day following the expiration of my 100GB HP trial offer, my Dropbox storage capacity dropped by 105GB, rather than 100GB. It appears that the expiration of the 100GB HP trial offer, triggered an inadvertent removal of all offers that were applied to my Dropbox account.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It wouldn't be possible for one promotion expiry to remove another promotion entirely.

     

    It's likely that the Quicken promotion expired at the same time, if both promotions were activated on the same date.

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