We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
How much team space can members use? What happens to their existing files and their personal plan?
Hi! We're considering moving over to a team account instead of several individual accounts.
When we switch over will everyone lose their info from their previous individual accounts or will those items move with them?
Do you get penalized if one or two members use the bulk of the storage or can it be shared however works best for our team?
Also, if someone has just renewed, do we get a prorated refund or do we just lose our money?
1 Reply
- Nancy
Dropbox Community Moderator
Thanks for posting on our Community today, NW2025! Welcome back.
If the users you invite to your Dropbox team join with their existing Dropbox accounts, then their personal files will also be moved along and they should be able to locate them in their own personal team member folder. This folder is inaccessible by the rest of the team, unless they choose to share it of course (you can also read about this here).
As for the storage space, it can definitely be used up according to the needs of each team member and the overall team. However, if you ever need to restrict the amount of storage that can be used by a team member, you can do it this way.
Finally, users whose personal subscription has recently been renewed should indeed receive a pro-rated refund for the remainder of their billing cycle once they join your paid Dropbox team (this won’t happen though if they previously upgraded their Dropbox account via iTunes/Google Play, as the third-party app is handling their payments in this scenario, and they'll also need to cancel their personal plan via the third-party app platform).
Hope this helps! Let me know if you have any other questions, though.
