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How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help!
thanks.
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
59 Replies
Replies have been turned off for this discussion
- Mark
Super User II
You need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,
Mark wrote:
You need to follow the already given instructions and downgrade via www.dropbox.com/downgrade. Nobody here (on a community based forum) can do that for you,
Thank you for pointing in the right direction, bless you all, matter closed- Walter
Dropbox Community Moderator
Hey there anonymous & anonymous ( even though I guess it's the same person, right?)
Are you still having issues with cancelling your subscription? May I help somehow?
- Walter
As you should be seeing, this thread has already an "Accepted Solution" - this is probably why you can't find this anonymous. As the OP hasn't written back to us yet, I'll leave this thread open for a little while longer.
If there's anything else I can help with, please let me know.
Much simpler to use the chat facility. Quick and efficent service, took literally two minutes, and I didn't have to do anything fancy (or at all really)!
- Walter
Hey there anonymous - how are you today?
I guess you're still getting email notices about this thread and would like to stop them. Have you tried to "Unsubscribe" ( ideally from both of your accounts) from this thread by clicking the button on the top left corner of the thread itself? I am attaching a screenshot to help out with this.
You should be also seeing the options to manage your notifications, subscriptions and the "Unsubscribe" button as well within the email notices you receive.
Hope this helps!
Hello,
I managed to cancel the test period the last day on the 8th of September.
But I wanted to backup my Dropbox data since my Dropbox was overfull, and I restarted a new test period on the 9th. Then surprise, I was credited on Paypal...
I didn't manage to cancel the account pro business.
How could I do to be reimbursed? Someone could help me?
Thanks a lot!
Best wishes.
