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How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help!
thanks.
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
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As I said before, I no longer have access to the email account my Dropbox was linked to. I need to cancel the account as I have been charged $99. Please help. If there are actually people involved in this process, please contact me at [personal information removed for security purposes]. Thank you.
- Walter
Dropbox Community Moderator
Sorry to hear about this chikki53!
In this case, I would advise to log a ticket with our team, explaining this so as to get further assistance with your account specific inquiry. You can let me know the ticket ID so I can get on it if you like when you do :wink:
If there's anything I can help with from my end, please let me know. Thanks!
PS: I removed your phone number from your last post for your own safety.
- Hello, I have the same problem, I tried so many hours and days, contact with the Dropbox Customer support: KEN, I have still no way out.I tried this steps:How do I cancel a Dropbox Plus subscription on the Google Play Store?
- Open the the Google Play Store app on your phone or tablet, and be sure you're signed in with the same account you used when you installed the Dropbox mobile app.
- Click Account.
- Click Subscriptions.
- Find the listing for Dropbox, and click Cancel.
I selected my PLAY STORE app on my cell phone, then the menu list then I selected ACCOUNT, then...I see no Subscription...or CANCEL âšī¸ - Walter
Sorry to hear about this Lydia29 - I'll try to help as much as I can.
It's true that we won't be able to help further than this with cancelling a subscription you purchased through Google's Play Store since your billing information and therefore your subscription is administered by them, not us.
Having said that and as I'd like to have a look into this to see what could be going wrong, could you please send me a screenshot of the last screen you get (i.e. the page you get when clicking on ACCOUNT)?
Thanks in advance for your patience and cooperation so far Lydia - I appreciate it.
- Walter
Hi to you too kulwinderdhanoa - may I help somehow?
Hi Dropbox, I cancelled my subscription 2 months ago and I am still getting charged. Can you help with this please? Thanks.
- Walter
Hey there 1111111aaaaa - I've just sent you an email to your Dropbox associated email address so we can work on this together (thus creating a ticket for you with ID: 8768485).
Thanks in advance for your response!
