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NeedHelp21's avatar
NeedHelp21
New member | Level 2
2 years ago

How to cancel a subscription linked to an email I no longer have access to?

I am trying to cancel a subscription linked to an old work email I no longer have access to (different account than the one I'm using to post this). I have the username and password, but when I log i...
account access
cancellations
downgrade
emails
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi NeedHelp21! Hope you’re doing well, and welcome to our forum. 

 

Do you remember how exactly your Dropbox account had been upgraded? Was it through www.dropbox.com or iTunes/Google Play? 

 

If the former, and you haven’t opened any tickets with our support team yet, I can log one for you and further assist. 

 

Keep me posted.

NeedHelp21's avatar
NeedHelp21
New member | Level 2
2 years ago
Thank you for the help. It is the former - just paying through Dropbox.com.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey NeedHelp21, I just sent you an email, and I'll be happy to see you there.

     

    Thanks a bunch!

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