Forum Discussion

Vonbargen's avatar
Vonbargen
New member | Level 1
10 months ago

How to cancel a subscription to an account I have no access to?

I have a Dropbox subscription with an email that I no longer have access to.  I have my password but then it still sends the code to the email I cannot access.  I have scoured the internet and the si...
billing
cancellations
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

There is no direct email support. It is all via www.dropbox.com/support. 

If you do not have access to an account which is paid you need to go to that site while not logged in - even to here so use an incognito window. 

Note that it is unlikely you can get access to the account again but they'll help you stop payments: https://help.dropbox.com/account-access/lost-email-access 

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