Forum Discussion

Vonbargen's avatar
Vonbargen
New member | Level 1
10 months ago

How to cancel a subscription to an account I have no access to?

I have a Dropbox subscription with an email that I no longer have access to.  I have my password but then it still sends the code to the email I cannot access.  I have scoured the internet and the si...
billing
cancellations
Payments
Vonbargen's avatar
Vonbargen
New member | Level 1
10 months ago

Thanks I was able to enter a ticket so fingers crossed.  Thank you for your help.  I am a bit bummed that we have to rely on a community rather than their own customer support but I am so grateful you stepped up and helped me.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Vonbargen thanks for posting here!

    I did some research, and I could locate your ticket number on our system.

    Hang tight, and an agent will be with you as soon as possible. Thanks for your understanding, and let us know if you need anything else.☺️

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