Forum Discussion

ericverploeg's avatar
ericverploeg
Explorer | Level 3
3 years ago

How to cancel account when I no longer have access to associated email address?

Hi,   I have an old Dropbox account that I haven't used for several years, but is still billing my credit card. My problem is that I no longer have access to the email address associated with tha...
billing
cancellations
Payments
pb4001's avatar
pb4001
Explorer | Level 3
2 years ago

Hi Nancy, This issue has not yet been resolved as I remain being charged to an account I no longer have access to. Can you please help/advise on next steps. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Did you reply to the ticket email pb4001 ?

  • pb4001's avatar
    pb4001
    Explorer | Level 3
    2 years ago

    Yes I did. They closed the ticket then saying it was resolved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey pb4001, I've looked up your ticket and it seems that you never replied to the previous agent's email, and the ticket was closed due to inactivity.

     

    I was able to find your follow-up ticket, though and responded there, so please get back to me when you have a chance.

     

    Thanks.

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