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Fred20's avatar
Fred20
New member | Level 2
5 months ago

How to cancel an active subscription without access to the account?

Every year, an amount of €119.88 is debited from our account [removed as per Community Guidelines] with the reference [removed as per Community Guidelines] to the account [removed as per Community Gu...
cancellations
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey there, Fred20, let's jump right into this! 

Have you tried to contact Dropbox Support directly for this?
If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.
Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.
Let me know more! 

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