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chap2355's avatar
chap2355
New member | Level 2
2 years ago
Solved

How to cancel my subscription?

Dear Dropbox Community,   I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not c...
cancellations
Payments
Plans
  • Megan's avatar
    Megan
    7 months ago

    Hey Brendan Fanning, let's see what we can find together about this!

    What kind of charge was this? A credit card one or an iTunes/Google Play one?

    Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.

    Let me know how it goes.

Brendan Fanning's avatar
Brendan Fanning
New member | Level 2
7 months ago

Hi, thanks - it was by paypal whose transaction ID is more than 12 characters so doesn't fit the look-up tool..

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