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jsophialee's avatar
jsophialee
Explorer | Level 4
2 years ago
Solved

How to change subscription via ios to dropbox directly

Hi,   I had my Dropbox Plus through apple subscription, but I’d like to manage my account directly from dropbox website.   My plan via apple app store has been already lapsed since January 2, bu...
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  • Jay's avatar
    Jay
    2 years ago

    Once the site has confirmed that the subscription has been cancelled, since it seems it might not have been fully registered from the iOS system, it would return to a Basic plan, and that's when you'll be able to upgrade to a Plus plan from the site.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jsophialee, thanks for bringing this to our attention.

 

Has you account officially downgraded to a Basic plan according to this page?

 

If so, you can upgrade to a Dropbox Plus plan from this page on the site.

 

If you have any further queries, feel free to message back.

  • jsophialee's avatar
    jsophialee
    Explorer | Level 4
    2 years ago

    No, it still says "dropbox plus", although I cancelled the subscription before the planned payment date of January 2. When would it change to basic, so I can upgrade?

     

    On a side note, when I click my initials on the right top of the dropbox website, under "personal account -- general" it says "basic".

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Once the site has confirmed that the subscription has been cancelled, since it seems it might not have been fully registered from the iOS system, it would return to a Basic plan, and that's when you'll be able to upgrade to a Plus plan from the site.

      • jsophialee's avatar
        jsophialee
        Explorer | Level 4
        2 years ago

        Okay, thank you, Jay!

  • Dsagstad's avatar
    Dsagstad
    New member | Level 2
    2 years ago
    Hi

    Having exact same issue. The Dropbox account has been downgraded to Basic, but the upgrade screen doesn’t show the prices and says an error so won’t let me pay.

    My iPhone says I still have a Plus subscription until 28th April but this doesn’t show in my account.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      HI Dsagstad, have you tried restoring your purchases on your iPhone using these steps?

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