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Gazo76's avatar
Gazo76
New member | Level 2
2 years ago
Solved

How to change to the Basic plan?

Hi all.

So I've had a 2TB personal account for a few years now, paying annually.

 

Recently I realised I'm literally only using Dropbox for storage.

I went to look at plans, without signing into my account, to find a new 3TB plan the same price as my current 2TB account, but also a FREE account purely for storage.

Now I'm assuming this account would be fine for simply keeping photos, files, xl sheets etc without any extras which I don't need?

However, how do I change to this basic free account as I can't seem to find how to do it anywhere - why would Dropbox obviously. Can anyone help point me in the right direction please, or is it just a case of messaging them to get the change done.

 

Thanks in advance.

Gary

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  • Megan's avatar
    Megan
    2 years ago

    Hi Gazo76, I'd be happy to help! 

     

    In order for you to change from a paid to a free, Basic account you'd need to cancel your current subscription. 

     

    You can find more info on how to achieve that here. 

     

    If you have any questions, don't hesitate to let me know! 

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Gazo76, I'd be happy to help! 

     

    In order for you to change from a paid to a free, Basic account you'd need to cancel your current subscription. 

     

    You can find more info on how to achieve that here. 

     

    If you have any questions, don't hesitate to let me know! 

  • Gazo76's avatar
    Gazo76
    New member | Level 2
    2 years ago

    Perfect, thanks Megan.

     

    Knew there was a reason I hadn't already done this, I've got 50GB of data in here, so that's why I'm still using the subscription service 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad I could be of service Gazo76!

     

    If you need anything else, let me know! 😊

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