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Forum Discussion

Margaret B's avatar
Margaret B
New member | Level 2
2 years ago

How to confirm my trial is over?

I have a free basic account and signed up for a free trial period for essentials. I cancelled the trial and my account only shows the basic account. However, I am receiving emails telling me my essen...
Billing
cancellations
Payments
Plans
  • Megan's avatar
    Megan
    2 years ago

    Hi Margaret B, welcome to our Community! 

     

    If you see Basic, that most likely means that the trial has been cancelled, and we won't proceed to charge you.

     

    However, the downgrade would happen on the renewal date. Now, if you wish to make sure, then I suggest contacting our Support, team. 

     

    They should be able to have a deeper insight to account-specific info, and therefore guide you.

     

    I hope this helps!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Margaret B, welcome to our Community! 

 

If you see Basic, that most likely means that the trial has been cancelled, and we won't proceed to charge you.

 

However, the downgrade would happen on the renewal date. Now, if you wish to make sure, then I suggest contacting our Support, team. 

 

They should be able to have a deeper insight to account-specific info, and therefore guide you.

 

I hope this helps!

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