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kaviani's avatar
kaviani
New member | Level 2
2 years ago
Solved

How to delete my billing info (bank account) and unsubscribe from Pro?

Hi I want to Delete my billing info (bank account) from my account and unsubscribe to Pro account. I don't want to be charged.
How can I delete my card information?
Thanks

billing
cancellations
Payments
  • Megan's avatar
    Megan
    2 years ago

    Hi kaviani, welcome to our Community! 

     

    All you have to do is to cancel your plan using these steps. 

     

    Once you do this, your plan will downgrade to the Basic, free one on its renewal date. Once that happens, your billing info will automatically be removed from our system and the account itself.

     

    I hope this helps, let me know if you have any questions! 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi kaviani, welcome to our Community! 

     

    All you have to do is to cancel your plan using these steps. 

     

    Once you do this, your plan will downgrade to the Basic, free one on its renewal date. Once that happens, your billing info will automatically be removed from our system and the account itself.

     

    I hope this helps, let me know if you have any questions! 

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