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MN_'s avatar
MN_
Explorer | Level 4
7 days ago

How to remove linked debit / credit card from my Dropbox account?

Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove  card details from my dropbox plus account.  I previously paid yearly for Dropbox Plus Accoun...
billing
cancellations
Dropbox Plus
Payments
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
7 days ago

Hey there MN_​, welcome to the community

If you upgraded directly on the Dropbox website, you will first need to cancel the subscription. You can do this by signing in at Dropbox.com, clicking your avatar, selecting Settings, then Billing, and choosing Cancel plan. 

Your Plus plan will stay active until the end of the paid yearly period. Once the plan fully ends, you will then be able to remove your saved card details from the Billing section.

If the plan was purchased through a mobile app store, billing and card details must be managed directly through that app store, not from Dropbox.

  • MN_'s avatar
    MN_
    Explorer | Level 4
    7 days ago

    Hi Dell_Dropbox, 

    Good day. 

    There's no option to cancel the plan.  

    Can we apply for refund after our debit card got charged? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 days ago

      Hi from me as well, MN_​!

      If you don't have an option to cancel your Plus plan in your billing page, is it possible that you're on a Dropbox team plan trial with this account?

      If that's the case, you'll first need to cancel that trial and then follow Dell's steps to cancel your Plus plan.

      If this is not the case, I'd suggest reaching out to our support team to get direct assistance with your request.

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