Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

marionyeoh's avatar
marionyeoh
Explorer | Level 4
5 years ago
Solved

HP & Dropbox 100GB Upgrade Promotion

Hi, I have 2 issues I am hoping to solve.   1. My new HP notebook was only granted 25GB of upgraded space. I read that it should be 100GB of space. Seeking help to rectify this, thanks.   2. I ab...
Plans
Promotions
Storage space
  • Walter's avatar
    Walter
    5 years ago
    No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey there marionyeoh, welcome to our Community and thanks for using Dropbox!

I'm sorry to hear you're having issues with redeeming your HP promotion. 

If you were to swap the email addresses of your accounts, your files wouldn't be affected by this. 

That said, if you've already gone through this Help Center article, may I reach out via email to have a further look into this?

Thanks!
  • marionyeoh's avatar
    marionyeoh
    Explorer | Level 4
    5 years ago
    Hi Walter, yes, email is fine. I can't seem to find a link to send an email directly to you. Help?
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

      Whenever you get the chance, please take a look at your inbox and we'll take it from there.
      • Fruitbat's avatar
        Fruitbat
        New member | Level 2
        5 years ago

        Hi Walter,

         

        I am having issues getting any upgrade with my new HP Notebook. Any chance you can help?

         

        Kevin

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!