I accidentally joined a business account. How can I go back to my original plan?

HELP!!!  

I was added to a team and either I didn't read correctly, or I just blew it but I ended up removing MY account when I was added to a team.

I want my old one back, has anyone been able to do that?  I work with multiple clients/groups and I don't want it all under someone else's account.

How do I retrieve my account back to my "personal" when it moved with my user name/email to the team.

---

TMain wrote:

... surely theres a way I can restore my account without the worry of them having to accidentally delete it?

---

Only the team admin can handle this. There's no way for you to do it yourself. Not even Dropbox can do it. Only the team admin can.

Thank you Rich. Yes I do not want to be part of there account but be as my own account and just collaborate on the shared files. This sounds very stressful. I dont know how tech savy the team that run the account are either and whether they have time to do this. I will ask them but surely theres a way I can restore my account without the worry of them having to accidentally delete it?

---

TMain wrote:

As i mentioned i was shared a folder for work and I joined but now it appears all of my devices are syncing my files into that folder ...

---

You weren't invited to a shared folder. You were invited to and joined their Business account. In doing so, you merged your account into their team account, effectively making them the owner of your account. If you were on a paid subscription, you would have received a prorated refund for any time remaining on your account.

If that wasn't your intent and you want to revert back to the way it was, you need to contact the team admin and ask them to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.

Dropbox cannot help with this. You need to contact the team admin of the Business account.

As i mentioned i was shared a folder for work and I joined but now it appears all of my devices are syncing my files into that folder and if I try to login to my personal account it just says I am already logged in. I just want to restore my files to my personal account and view that folder. Please help

Hey Tom Jobim, thanks for reaching out to our Community.

What you need to do in this particular case, is to be removed from the Dropbox Business team and then re-upgrade to Dropbox Family.

Basically, the admin of the Business team will need to remove you by converting your account to an individual one.

Once that's done, you can simply re-upgrade your account to Dropbox Family.

Hello,

I received an invitation to access a shared folder from a client : 

"Join your team on Dropbox.

Hi there,

Your invite to join XXX awaits your answer.

As a team member, you can easily collaborate and share content with the people you already work with. You’ll have your own space to organize your personal and shared files.

Accept invite"

I clicked on 'accept invite,' and I gained access to the folder.

However, shortly after, I received a notification stating that my Dropbox Family subscription has been canceled :

"Hello,

Thank you for joining XXX on Dropbox for teams.

Your previous Dropbox Family subscription has been canceled, and we have credited $X.XX to your initial payment method. This amount corresponds to the remaining value of your subscription. Please contact us if you have any questions.

"Welcome to the team!

Dropbox"

This is not my intention, and I would like to resume my subscription and revert the changes. Could you help me and guide me on the necessary steps?

Thanks,

Tom

Hi Lou22, sorry to hear that! 

I've merged your post under a similar thread, just to keep everything at one place. 

Essentially, you would need to reach out to the Team's admin, and ask them to revert you back to an individual account. Feel free to have a look into this thread. 

If you have any questions, don't hesitate! 

I have had my own dropbox for YEARS. I am a freelance designer. Today a client sent me an invitation to join their Dropbox team (is that the correct language?) which I stupidly said YES to. Now MY dropbox appears to be THEIR dropbox, along with all my other clients folders and info. How do I revert to my old dropbox? Or how can I fix this mess. I am livid. TYIA

Hi HazelRevilla, I'd be happy to answer this one for you! 

Essentially when you joined the Business team, you must have received a refund for the remaining period of the Plus plan you'd paid. 

Therefore now, you'd need to re-upgrade from scratch. 

I hope that clarifies.