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blruhe's avatar
blruhe
Explorer | Level 3
2 years ago

I am being charged for a Dropbox account that I do not have

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
blruhe wrote:

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have ...

Phone support is only available on Business accounts. All others can submit a ticket.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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