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I cancelled my free trial, but I was still charged
I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00" from Droppbox. I was confused because I never renewed anything, and made sure to cancel my 30-day subscription before the time was up.
I looked at my billing account on Dropbox and it said "There were no recent transactions" and looked at what plan I had. It said I had the basic plan, but the basic plan isn't even $139.00 yearly or even monthly. The basic plan is $119 yearly and $9.99 monthly even with the tax, where does the $139 come from?
I tried to dispute this transaction with my bank but my bank said that I needed to take it up with the company, (whichever that means.) I don't know who to contact because, on the Dropbox website, they're no clear email or phone number.
I just want my money back, because as of now I'm unemployed and that $139 could have helped me. The worst part is, is that I don't even need to use Dropbox anymore, because last month I needed it for a project. So why am I being charged for something I don't even use?
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This is happening to me too man, it's a pain. Dropbox needs to improve its security, this is very unfortunate because it shouldn't even be possible for multiple accounts to be associated with the same credit cards. Even Spofity and Netflix and other companies have firewall protection where only one credit card number is associated with so many accounts. Dropbox needs to improve this.
I'm glad to hear that, but I do think Dropbox needs to change how they do customer service to keep returning customers and future customers happy. I never heard of any company taking favorites on certain members just because they pay more. I'm looking forward to those emails. Because I am not paying extra just for a phone call.
