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Forum Discussion
I cancelled my plan at the renewal date. Can I still get a refund?
Hello!
My Credit card was expired, and I cancelled the subscription the day it was supposed to renew, but still got charged. How can I request and receive a refund? I do not and have not used Dropbox for over a year (thought I cancelled it last year) so I am more than a little annoyed they still are trying to scive off $130 from me.
4 Replies
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- Nancy
Dropbox Community Moderator
Hey Marren Copeland! Thanks for posting on our forum.
Did you receive any kind of confirmation at your email address, the last time you cancelled your Dropbox subscription?
Other than that, I’d like to know if your Dropbox account was upgraded via Google Play/iTunes (instead of www.dropbox.com).
We’ll go from there.
- Rich
Super User II
I cancelled the subscription the day it was supposed to renew
For future reference, and for any service not just Dropbox, cancelling ON the renewal date is usually too late. You typically need to cancel before the renewal date. Once the renewal date hits (i.e. 12:00 AM on the day) the renewal is already in the system to be processed.
Always cancel a subscription at least 24 hours before it's set to renew.
It was so many years ago, I honestly can't remember. But I'd be willing to be I upgraded through Dropbox itself, not through Goodle Play or Itunes
- Mark
But I'd be willing to be I upgraded through Dropbox itself, not through Goodle Play or Itunes
I can only comment on iTunes but they message you a few weeks and days before telling you to cancel it.
However, if you contact iTunes (assuming its via Apple) you may get a refund direct.
You can then upgrade at http://www.dropbox.com/plan AFTER it downgrades.
