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I can't access my email address to receive the one-time code and I keep getting charged.
Hello, I opened a Dropbox account while working for a previous employer and used my credit card details to pay for the account as I was reimbursed by the company. I have since left the company and am still being charged the monthly fee and can no longer access the email to receive the 2FA code.
I have the password so have tried to login to the Dropbox account to cancel the contract but can't access the code to get into the account. Can you please let me know how to cancel the account and not get charged anymore or how to setup a different channel for the 2FA code to go to? I have a new dropbox account with my new employer so is it possible to use that email address for the 2FA code? I have lost hundreds of dollars for an account I can't access and am very frustrated.
3 Replies
Hi Nancy,
Yes, that's correct. I'm referring to the one-time security code being delivered to an email address that I no longer have access to. I did use a credit card (which is shared) so I don't want to cancel my card and was upgraded via dropbox.com.
Can you please let me know when the ticket has been logged and next steps? Thanks.
- Nancy
Dropbox Community Moderator
Hey MO1234. I'm sorry to hear about this, so let's have a look.
Since you mention you’re being asked for a code that’s being delivered to your old email address, I’m guessing you’re referring to this one, right?
Also, if you used your credit card to purchase a subscription, is it safe to assume that your Dropbox account wasn’t upgraded via iTunes/Google Play, but via www.dropbox.com instead?
In general, redirecting the code to a different email address isn’t possible due to security reasons. However, if these are direct Dropbox charges indeed, I can log a ticket for you and further assist via email.
Keep me in the loop.
