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Forum Discussion
I can't access my paid account because the email address is expired; how can I get a refund?
So I have an old email that has expired. I didn't even know that my associated Dropbox account was still active, but it apparently is because I have a charge on my credit card for the $119 renewal fe...
Mark
Super User II
Super User IIDropbox only issues refunds where legally required https://help.dropbox.com/plans/refund
In terms of contacting support go to www.dropbox.com/support while not logged in - even to here, so try and use an incognito window. That will let you open a support ticket
That's pretty convenient for them in these kinds of situations. I could swear I didn't pay for the account last year but now I'm getting charges. But how do I prove anything when I can't even get into an old inactive account?
If they could get me signed back in then I could at least view my old files that I've been locked out of. But still don't really need them for $120. I'll check out the support page again I guess. Thanks Mark.
I didn't catch the link in the first line right away which was probably my dumb lack of observation, but now it is broken and doesn't lead anywhere. They probably pulled the ticket and I need to start a new one?
