Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

BlaineRussell's avatar
BlaineRussell
Explorer | Level 3
9 months ago

I can't access my paid account because the email address is expired; how can I get a refund?

So I have an old email that has expired. I didn't even know that my associated Dropbox account was still active, but it apparently is because I have a charge on my credit card for the $119 renewal fe...
account access
emails
Refunds
BlaineRussell's avatar
BlaineRussell
Explorer | Level 3
9 months ago

That's pretty convenient for them in these kinds of situations. I could swear I didn't pay for the account last year but now I'm getting charges. But how do I prove anything when I can't even get into an old inactive account? 

If they could get me signed back in then I could at least view my old files that I've been locked out of. But still don't really need them for $120. I'll check out the support page again I guess. Thanks Mark. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!