Forum Discussion

BlaineRussell's avatar
BlaineRussell
Explorer | Level 3
10 months ago

I can't access my paid account because the email address is expired; how can I get a refund?

So I have an old email that has expired. I didn't even know that my associated Dropbox account was still active, but it apparently is because I have a charge on my credit card for the $119 renewal fe...
account access
emails
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey BlaineRussell, thanks for posting this on our Community. 

From what I understand, you’re being asked for the one-time code that’s sent to your inactive email address when trying to sign in to Dropbox. Is this correct?

Other than that, are the charges you received linked directly to Dropbox, or iTunes/Google Play? You can also double check this in your bank statement. 

Let me know what you find, and we’ll go from there.

BlaineRussell's avatar
BlaineRussell
Explorer | Level 3
9 months ago

Correct, I can't sign in because I can't receive the one time codes. What I can't figure out is how the account is even active now, because my email expired in November of 2023 and I didn't have a paid Dropbox account at the time. 

The charge was directly from Dropbox. 

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