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Forum Discussion

banana0808's avatar
banana0808
Explorer | Level 3
4 months ago

I can't access my paid Dropbox account, but I'm still getting charged.

I have been getting charged for a work Dropbox account that I had on my personal credit card for a full 2 years following the deactivation of that email account. I emailed Dropbox support several tim...
account access
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

I’m sorry to hear about your experience, banana0808.

To clarify first, had the Dropbox account in question been upgraded through iTunes or Google Play, by any chance? Or was it upgraded directly via www.dropbox.com?

This will help me guide you further. 

Keep me posted.

banana0808's avatar
banana0808
Explorer | Level 3
4 months ago

It was all done via Dropbox.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi again, banana0808. I just logged a new ticket for you, so that we can look into this. 

    Please check the inbox of your Community email address and reply back to me; we’ll go from there.

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