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banana0808's avatar
banana0808
Explorer | Level 3
4 months ago

I can't access my paid Dropbox account, but I'm still getting charged.

I have been getting charged for a work Dropbox account that I had on my personal credit card for a full 2 years following the deactivation of that email account. I emailed Dropbox support several tim...
account access
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
banana0808 wrote:

I emailed Dropbox support several times and got ticket numbers with no reply.

Please reply with your ticket numbers.

Also, keep in mind that opening multiple tickets usually delays the response, as each new ticket puts you back at the end of the queue.

  • banana0808's avatar
    banana0808
    Explorer | Level 3
    4 months ago

    I hear you but the last ticket was submitted a full year ago. Do you work for Dropbox? Why do you need my ticket numbers?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 months ago
      banana0808 wrote:

      I hear you but the last ticket was submitted a full year ago. Do you work for Dropbox?

      No, I don't work for Dropbox. I'm a Super User; someone that volunteers their time as a moderator of these forums, helping where we can.

      banana0808 wrote:

      Why do you need my ticket numbers?

      I don't need your ticket numbers, but if they were recent and you posted the numbers, then a Dropboxer such as Nancy could look them up in the system. If you look around the forums you'll see plenty of posts from Super Users, such as Mark and Myself, and Dropboxers asking for ticket numbers so they can try to help speed things along.

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