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Jangaka 's avatar
Jangaka
New member | Level 1
10 months ago

I can't cancel my Dropbox Backup trial.

I just signed up for free trial on drop box but I dont see any change to my account. It is still Dropbox Basic and no support option. I also received an email that my account got the free trial. Welc...
cancellations
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Jangaka , welcome aboard our Community.

Dropbox Backup is a plan that allows you to back up as many files as you want from your computer/external drive (by using this page), but besides that, it won’t add more Dropbox space to your account (meaning, you won’t have more space to add files via your Dropbox homepage here; the unlimited space is just for backup files). 

As for cancelling the plan, did you also upgrade directly from the iTunes app on your phone? Can you send me a few screenshots of what you see on your end?

Let me know when you’re ready.

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