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Forum Discussion

Jangaka 's avatar
Jangaka
New member | Level 1
10 months ago

I can't cancel my Dropbox Backup trial.

I just signed up for free trial on drop box but I dont see any change to my account. It is still Dropbox Basic and no support option. I also received an email that my account got the free trial. Welc...
cancellations
Dropbox Backup
Plans
TwinTele's avatar
TwinTele
New member | Level 2
4 months ago

All i see on my end is "Dropbox Basic" plan. Doesn't show that I have dropbox Backup plus plan or trial. But I am still able to go into my backup plus through the website and see the downloadss i've made in the past while i was using it. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey TwinTele, I just sent you an email.

I'll be happy to look into this with you. Reply back, and we'll take it from there.

Thanks!

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