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Forum Discussion

Jangaka 's avatar
Jangaka
New member | Level 1
10 months ago

I can't cancel my Dropbox Backup trial.

I just signed up for free trial on drop box but I dont see any change to my account. It is still Dropbox Basic and no support option. I also received an email that my account got the free trial. Welc...
cancellations
Dropbox Backup
Plans
Lalia's avatar
Lalia
New member | Level 2
3 months ago

It sounds like there’s some kind of mismatch between the trial activation and what’s showing on your account. Since you got the confirmation email, the trial definitely went through, but the account display may just be lagging or tied to where the subscription was started.

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