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louisgabrielcy's avatar
louisgabrielcy
Explorer | Level 3
6 months ago

I can't cancel my Dropbox for teams trial

Hello i have DROPBOX PROFFESIONAL and today i signed by mistake to Trial of dropbox business which this downgrade my account to 2 tb and i have 4 TB how i can downgradrade since i get error 500 when ...
billing
cancellations
dropbox business
louisgabrielcy's avatar
louisgabrielcy
Explorer | Level 3
6 months ago

Yes this is the screen -> 

 

i also tryied from Safari and Chrome . 

 

Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi louisgabrielcy,

I believe you have already requested to cancel the trial and it is scheduled to cancel at the end of the 30 days, however, you will have to pick a plan for this either with the Standard Plan 5TB or the Advanced Plan 15TB ( which you currently trialed) as you are currently using 3.8TB already . Please reach out to our Chat or Support team for further assistance. You can click this link : http://www.dropbox.com/team/admin/help  or http://www.dropbox.com/get_help  and choose the Chat support. 

Thank you. 

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