Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Epicure1959's avatar
Epicure1959
New member | Level 1
3 months ago

I can't cancel my subscription as I don't have the email address/password.

Need to cancel a subscription but email domain no longer exists and I forgot the password. i filled out Dropbox’s form in November and mailed it in.I am still getting charged.  Disputed the charg...
Account Access
Billing
cancellations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

What ticket numbers did you get when you filled in the forms?

  • Epicure1959's avatar
    Epicure1959
    New member | Level 1
    3 months ago

    Here is a link to the form I used

    https://aem.dropbox.com/cms/content/dam/dropbox/www/en-us/help/Dropbox%20template%20letter.pdf

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Epicure1959, hope you’re well. 

      When upgrading your Dropbox account, did you use www.dropbox.com or the iTunes/Google Play app on your phone?

      We can take it from there.

      • Epicure1959's avatar
        Epicure1959
        New member | Level 1
        3 months ago

        I used Dropbox.com

        thank you

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!