I can't cancel my subscription for an account I can't access

KennethDK wrote:

I can no longer log in, and Dropbox has not replied once to all of my queries and e-mails. I am getting desperate.

You can't just email them. You need to open a ticket with Support and they'll be able to cancel the subscription for you.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

When submitting the form, where it asks for the email address associated with your account, make sure you enter an email address that you have access to. If that's different from the actual account email address, include the account email in the details section.

Hi KennethDK, thanks for contacting us.

As Rich stated, this would be the best method in order to get in contact with the appropriate team. 

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Hi Jay,

Thank you for your answer. It feels good to finally have a reply from someone over there. I received the following ticket ID: 25544830

Best,

Kenneth

Thank you so much for your assistance. I hope they will come back to me asap.

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

In the meantime, if there's anything else we can assist with, feel free to reply back here!

Thank you so much Jay, I really appreciate your help!