Forum Discussion

pisforpolina's avatar
pisforpolina
New member | Level 1
11 months ago

I can't cancel my subscription plan, as I don't have access to its email address.

I can't cancel my subscription plan because the email associated with the account no longer exists, it was an email from my previous job and it's now deleted so I can't sign in and I keep getting cha...
account access
cancellations
downgrade
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for posting this on our Community, pisforpolina! Hope you’re doing well. 

Do you happen to remember the password of your Dropbox account perhaps? If yes, you can still try to sign in, even without having direct access to the associated email address.

Other than that, can you please clarify if the account had been upgraded directly via www.dropbox.com or iTunes/Google Play? 

I’ll be able to guide you from there.

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